Travel Insurance Claims Process

Once you send in the documents (minimal at that), we will verify them with the policy coverage

Yay! Your claim is approved

• We will send a payment letter guarantee to the healthcare provider within 2 working days.
• The healthcare provider will treat you and we’ll take care of your medical bills

It seems we have a query

• We will send a query letter to you and the healthcare provider asking for some more information
• Once we receive that information, we will release the payment letter guarantee after due diligence within 3 working days

We’re sorry, your claim is denied

• We will be sending you and the healthcare provider a denial letter
• The provider will carry out the treatment, as fully payable
• However, you can certainly file a claim for reimbursement at a later date

• Collect all hospitalization related documents and submit them, in original, to BAGIC HAT
• We will carry out a customary verification of all required documents

Oh, we need some more information

• We will send you a prior intimation of such deficiency so that you have sufficient time to provide further information.
• Upon receiving the requisite documents and further scrutiny, you can bank on us to initiate the general insurance claims settlement process and release the payment via NEFT in an Indian bank account within 10 working days.
• In case you still fail to provide us with the pending paperwork, we will send you three reminders, each 15 days apart, from the date of intimation.
• However, we will be forced to close the claim and send you a letter stating the same if you fail to come up with the pending documents beyond 3 reminders (45 days) from the date of intimation.

Yay! Your claim is approved

• We initiate a customary verification of the authenticity of the documents and if found permissible within the policy’s purview, we will release the payment via NEFT in an Indian bank account within 10 working days

However, if your General Insurance claim doesn’t fall within the policy’s purview; we will deny the claim and send you a letter stating the same.

At Bajaj Allianz, we understand the essence of time, particularly during a medical emergency. You can visit any of the nearest healthcare providers for urgent treatment/rehabilitation. In case the bills exceed USD 500, you can apply for our cashless facility. However, if the bill is less than that, you can always file a hassle-free reimbursement claim.

All your colleague/co-traveller needs to do is intimate us about the claim within 48 hours through any of the following ways:

• Email: travel@bajajallianz.co.in
• Reach out to us at our country specific Toll Free Number by
clicking here
• . (mentioned in your travel kit as well)
• Call us at +91-20-30305858 (chargeable)
• Fax all hospitalization details at +91 20 30512207

List of Network Hospitals

Please fill the required claim form below, based on the nature of your claim.

• Overseas travel Insurance claim form
• Wordwide ROMIF(Except UK & Australia)
• UK_ROMIF
• Australia_ROMIF
• Attending Physician's Statement (APS)